ITIL 4 FOUNDATION Course
Learn the fundamentals of ITIL 4 in this training course. Acquire skills for effective IT service management and improved organizational processes. BMC Training offers ITIL 4 FOUNDATION Course in Management and Leadership Courses.
- English
- 206 Training Sessions
- Confirmed
- One Week
Detailed description for visually impaired users: The image presents a view of ITIL 4 FOUNDATION Training Course
Type a city name or a month
Venue | Start Date | End Date | Net Fees | Details & Registration |
---|---|---|---|---|
London , UK | 9 - Jun - 2024 | 13 - Jun - 2024 | 4950 GBP |
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Madrid , Spain | 9 - Jun - 2024 | 13 - Jun - 2024 | 6950 GBP |
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Munich , Germany | 9 - Jun - 2024 | 13 - Jun - 2024 | 7900 GBP |
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Berlin , Germany | 9 - Jun - 2024 | 13 - Jun - 2024 | 7900 GBP |
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New York , United States | 9 - Jun - 2024 | 13 - Jun - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 9 - Jun - 2024 | 13 - Jun - 2024 | 8100 GBP |
|
Dubai , UAE | 16 - Jun - 2024 | 20 - Jun - 2024 | 4987.5 GBP |
|
Paris , France | 16 - Jun - 2024 | 20 - Jun - 2024 | 6700 GBP |
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Hong Kong , Hong Kong | 16 - Jun - 2024 | 20 - Jun - 2024 | 8500 GBP |
|
Istanbul , Turkey | 23 - Jun - 2024 | 27 - Jun - 2024 | 4700 GBP |
|
Bali , Indonesia | 23 - Jun - 2024 | 27 - Jun - 2024 | 8100 GBP |
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Singapore , Singapore | 23 - Jun - 2024 | 27 - Jun - 2024 | 7500 GBP |
|
Washington , United States | 23 - Jun - 2024 | 27 - Jun - 2024 | 11000 GBP |
|
Dubai , UAE | 23 - Jun - 2024 | 27 - Jun - 2024 | 4987.5 GBP |
|
Paris , France | 23 - Jun - 2024 | 27 - Jun - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 23 - Jun - 2024 | 27 - Jun - 2024 | 8500 GBP |
|
London , UK | 23 - Jun - 2024 | 27 - Jun - 2024 | 4950 GBP |
|
Madrid , Spain | 23 - Jun - 2024 | 27 - Jun - 2024 | 6950 GBP |
|
Munich , Germany | 23 - Jun - 2024 | 27 - Jun - 2024 | 7900 GBP |
|
Berlin , Germany | 23 - Jun - 2024 | 27 - Jun - 2024 | 7900 GBP |
|
New York , United States | 23 - Jun - 2024 | 27 - Jun - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 23 - Jun - 2024 | 27 - Jun - 2024 | 8100 GBP |
|
Milan , Italy | 9 - Jun - 2024 | 13 - Jun - 2024 | 6950 GBP |
|
Tokyo , Japan | 16 - Jun - 2024 | 20 - Jun - 2024 | 9750 GBP |
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Tokyo , Japan | 23 - Jun - 2024 | 27 - Jun - 2024 | 9750 GBP |
|
Milan , Italy | 23 - Jun - 2024 | 27 - Jun - 2024 | 6950 GBP |
|
Istanbul , Turkey | 7 - Jul - 2024 | 11 - Jul - 2024 | 4700 GBP |
|
Bali , Indonesia | 7 - Jul - 2024 | 11 - Jul - 2024 | 8100 GBP |
|
Singapore , Singapore | 7 - Jul - 2024 | 11 - Jul - 2024 | 7500 GBP |
|
Washington , United States | 7 - Jul - 2024 | 11 - Jul - 2024 | 11000 GBP |
|
Dubai , UAE | 14 - Jul - 2024 | 18 - Jul - 2024 | 4987.5 GBP |
|
Paris , France | 14 - Jul - 2024 | 18 - Jul - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 14 - Jul - 2024 | 18 - Jul - 2024 | 8500 GBP |
|
Dubai , UAE | 21 - Jul - 2024 | 25 - Jul - 2024 | 4987.5 GBP |
|
Paris , France | 21 - Jul - 2024 | 25 - Jul - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 21 - Jul - 2024 | 25 - Jul - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 28 - Jul - 2024 | 1 - Aug - 2024 | 4750 GBP |
|
Rome , Italy | 28 - Jul - 2024 | 1 - Aug - 2024 | 7300 GBP |
|
Barcelona , Spain | 28 - Jul - 2024 | 1 - Aug - 2024 | 6950 GBP |
|
Zurich , Switzerland | 28 - Jul - 2024 | 1 - Aug - 2024 | 7950 GBP |
|
London , UK | 14 - Jul - 2024 | 18 - Jul - 2024 | 4950 GBP |
|
Madrid , Spain | 14 - Jul - 2024 | 18 - Jul - 2024 | 6950 GBP |
|
Munich , Germany | 14 - Jul - 2024 | 18 - Jul - 2024 | 7900 GBP |
|
Berlin , Germany | 14 - Jul - 2024 | 18 - Jul - 2024 | 7900 GBP |
|
New York , United States | 14 - Jul - 2024 | 18 - Jul - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 14 - Jul - 2024 | 18 - Jul - 2024 | 8100 GBP |
|
London , UK | 21 - Jul - 2024 | 25 - Jul - 2024 | 4950 GBP |
|
Madrid , Spain | 21 - Jul - 2024 | 25 - Jul - 2024 | 6950 GBP |
|
Munich , Germany | 21 - Jul - 2024 | 25 - Jul - 2024 | 7900 GBP |
|
Berlin , Germany | 21 - Jul - 2024 | 25 - Jul - 2024 | 7900 GBP |
|
New York , United States | 21 - Jul - 2024 | 25 - Jul - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 21 - Jul - 2024 | 25 - Jul - 2024 | 8100 GBP |
|
Tokyo , Japan | 14 - Jul - 2024 | 18 - Jul - 2024 | 9750 GBP |
|
Tokyo , Japan | 21 - Jul - 2024 | 25 - Jul - 2024 | 9750 GBP |
|
Milan , Italy | 14 - Jul - 2024 | 18 - Jul - 2024 | 6950 GBP |
|
Milan , Italy | 21 - Jul - 2024 | 25 - Jul - 2024 | 6950 GBP |
|
London , UK | 4 - Aug - 2024 | 8 - Aug - 2024 | 4950 GBP |
|
Madrid , Spain | 4 - Aug - 2024 | 8 - Aug - 2024 | 6950 GBP |
|
Munich , Germany | 4 - Aug - 2024 | 8 - Aug - 2024 | 7900 GBP |
|
Berlin , Germany | 4 - Aug - 2024 | 8 - Aug - 2024 | 7900 GBP |
|
New York , United States | 4 - Aug - 2024 | 8 - Aug - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 4 - Aug - 2024 | 8 - Aug - 2024 | 8100 GBP |
|
Dubai , UAE | 11 - Aug - 2024 | 15 - Aug - 2024 | 4987.5 GBP |
|
Paris , France | 11 - Aug - 2024 | 15 - Aug - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 11 - Aug - 2024 | 15 - Aug - 2024 | 8500 GBP |
|
Istanbul , Turkey | 18 - Aug - 2024 | 22 - Aug - 2024 | 4700 GBP |
|
Bali , Indonesia | 18 - Aug - 2024 | 22 - Aug - 2024 | 8100 GBP |
|
Singapore , Singapore | 18 - Aug - 2024 | 22 - Aug - 2024 | 7500 GBP |
|
Washington , United States | 18 - Aug - 2024 | 22 - Aug - 2024 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 25 - Aug - 2024 | 29 - Aug - 2024 | 4750 GBP |
|
Rome , Italy | 25 - Aug - 2024 | 29 - Aug - 2024 | 7300 GBP |
|
Barcelona , Spain | 25 - Aug - 2024 | 29 - Aug - 2024 | 6950 GBP |
|
Zurich , Switzerland | 25 - Aug - 2024 | 29 - Aug - 2024 | 7950 GBP |
|
Dubai , UAE | 18 - Aug - 2024 | 22 - Aug - 2024 | 4987.5 GBP |
|
Paris , France | 18 - Aug - 2024 | 22 - Aug - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 18 - Aug - 2024 | 22 - Aug - 2024 | 8500 GBP |
|
London , UK | 18 - Aug - 2024 | 22 - Aug - 2024 | 4950 GBP |
|
Madrid , Spain | 18 - Aug - 2024 | 22 - Aug - 2024 | 6950 GBP |
|
Munich , Germany | 18 - Aug - 2024 | 22 - Aug - 2024 | 7900 GBP |
|
Berlin , Germany | 18 - Aug - 2024 | 22 - Aug - 2024 | 7900 GBP |
|
New York , United States | 18 - Aug - 2024 | 22 - Aug - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 18 - Aug - 2024 | 22 - Aug - 2024 | 8100 GBP |
|
Milan , Italy | 4 - Aug - 2024 | 8 - Aug - 2024 | 6950 GBP |
|
Tokyo , Japan | 11 - Aug - 2024 | 15 - Aug - 2024 | 9750 GBP |
|
Tokyo , Japan | 18 - Aug - 2024 | 22 - Aug - 2024 | 9750 GBP |
|
Milan , Italy | 18 - Aug - 2024 | 22 - Aug - 2024 | 6950 GBP |
|
Istanbul , Turkey | 22 - Sep - 2024 | 26 - Sep - 2024 | 4700 GBP |
|
Bali , Indonesia | 22 - Sep - 2024 | 26 - Sep - 2024 | 8100 GBP |
|
Singapore , Singapore | 22 - Sep - 2024 | 26 - Sep - 2024 | 7500 GBP |
|
Washington , United States | 22 - Sep - 2024 | 26 - Sep - 2024 | 11000 GBP |
|
Dubai , UAE | 1 - Sep - 2024 | 5 - Sep - 2024 | 4987.5 GBP |
|
Paris , France | 1 - Sep - 2024 | 5 - Sep - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 1 - Sep - 2024 | 5 - Sep - 2024 | 8500 GBP |
|
Dubai , UAE | 8 - Sep - 2024 | 12 - Sep - 2024 | 4987.5 GBP |
|
Paris , France | 8 - Sep - 2024 | 12 - Sep - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 8 - Sep - 2024 | 12 - Sep - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 15 - Sep - 2024 | 19 - Sep - 2024 | 4750 GBP |
|
Rome , Italy | 15 - Sep - 2024 | 19 - Sep - 2024 | 7300 GBP |
|
Barcelona , Spain | 15 - Sep - 2024 | 19 - Sep - 2024 | 6950 GBP |
|
Zurich , Switzerland | 15 - Sep - 2024 | 19 - Sep - 2024 | 7950 GBP |
|
London , UK | 1 - Sep - 2024 | 5 - Sep - 2024 | 4950 GBP |
|
Madrid , Spain | 1 - Sep - 2024 | 5 - Sep - 2024 | 6950 GBP |
|
Munich , Germany | 1 - Sep - 2024 | 5 - Sep - 2024 | 7900 GBP |
|
Berlin , Germany | 1 - Sep - 2024 | 5 - Sep - 2024 | 7900 GBP |
|
New York , United States | 1 - Sep - 2024 | 5 - Sep - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 1 - Sep - 2024 | 5 - Sep - 2024 | 8100 GBP |
|
London , UK | 8 - Sep - 2024 | 12 - Sep - 2024 | 4950 GBP |
|
Madrid , Spain | 8 - Sep - 2024 | 12 - Sep - 2024 | 6950 GBP |
|
Munich , Germany | 8 - Sep - 2024 | 12 - Sep - 2024 | 7900 GBP |
|
Berlin , Germany | 8 - Sep - 2024 | 12 - Sep - 2024 | 7900 GBP |
|
New York , United States | 8 - Sep - 2024 | 12 - Sep - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 8 - Sep - 2024 | 12 - Sep - 2024 | 8100 GBP |
|
Tokyo , Japan | 1 - Sep - 2024 | 5 - Sep - 2024 | 9750 GBP |
|
Tokyo , Japan | 8 - Sep - 2024 | 12 - Sep - 2024 | 9750 GBP |
|
Milan , Italy | 1 - Sep - 2024 | 5 - Sep - 2024 | 6950 GBP |
|
Milan , Italy | 8 - Sep - 2024 | 12 - Sep - 2024 | 6950 GBP |
|
London , UK | 20 - Oct - 2024 | 24 - Oct - 2024 | 4950 GBP |
|
Madrid , Spain | 20 - Oct - 2024 | 24 - Oct - 2024 | 6950 GBP |
|
Munich , Germany | 20 - Oct - 2024 | 24 - Oct - 2024 | 7900 GBP |
|
Berlin , Germany | 20 - Oct - 2024 | 24 - Oct - 2024 | 7900 GBP |
|
New York , United States | 20 - Oct - 2024 | 24 - Oct - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 20 - Oct - 2024 | 24 - Oct - 2024 | 8100 GBP |
|
Dubai , UAE | 27 - Oct - 2024 | 31 - Oct - 2024 | 4987.5 GBP |
|
Paris , France | 27 - Oct - 2024 | 31 - Oct - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 27 - Oct - 2024 | 31 - Oct - 2024 | 8500 GBP |
|
Istanbul , Turkey | 6 - Oct - 2024 | 10 - Oct - 2024 | 4700 GBP |
|
Bali , Indonesia | 6 - Oct - 2024 | 10 - Oct - 2024 | 8100 GBP |
|
Singapore , Singapore | 6 - Oct - 2024 | 10 - Oct - 2024 | 7500 GBP |
|
Washington , United States | 6 - Oct - 2024 | 10 - Oct - 2024 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 13 - Oct - 2024 | 17 - Oct - 2024 | 4750 GBP |
|
Rome , Italy | 13 - Oct - 2024 | 17 - Oct - 2024 | 7300 GBP |
|
Barcelona , Spain | 13 - Oct - 2024 | 17 - Oct - 2024 | 6950 GBP |
|
Zurich , Switzerland | 13 - Oct - 2024 | 17 - Oct - 2024 | 7950 GBP |
|
Dubai , UAE | 6 - Oct - 2024 | 10 - Oct - 2024 | 4987.5 GBP |
|
Paris , France | 6 - Oct - 2024 | 10 - Oct - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 6 - Oct - 2024 | 10 - Oct - 2024 | 8500 GBP |
|
London , UK | 6 - Oct - 2024 | 10 - Oct - 2024 | 4950 GBP |
|
Madrid , Spain | 6 - Oct - 2024 | 10 - Oct - 2024 | 6950 GBP |
|
Munich , Germany | 6 - Oct - 2024 | 10 - Oct - 2024 | 7900 GBP |
|
Berlin , Germany | 6 - Oct - 2024 | 10 - Oct - 2024 | 7900 GBP |
|
New York , United States | 6 - Oct - 2024 | 10 - Oct - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 6 - Oct - 2024 | 10 - Oct - 2024 | 8100 GBP |
|
Milan , Italy | 20 - Oct - 2024 | 24 - Oct - 2024 | 6950 GBP |
|
Tokyo , Japan | 27 - Oct - 2024 | 31 - Oct - 2024 | 9750 GBP |
|
Tokyo , Japan | 6 - Oct - 2024 | 10 - Oct - 2024 | 9750 GBP |
|
Milan , Italy | 6 - Oct - 2024 | 10 - Oct - 2024 | 6950 GBP |
|
Istanbul , Turkey | 17 - Nov - 2024 | 21 - Nov - 2024 | 4700 GBP |
|
Bali , Indonesia | 17 - Nov - 2024 | 21 - Nov - 2024 | 8100 GBP |
|
Singapore , Singapore | 17 - Nov - 2024 | 21 - Nov - 2024 | 7500 GBP |
|
Washington , United States | 17 - Nov - 2024 | 21 - Nov - 2024 | 11000 GBP |
|
Dubai , UAE | 24 - Nov - 2024 | 28 - Nov - 2024 | 4987.5 GBP |
|
Paris , France | 24 - Nov - 2024 | 28 - Nov - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 24 - Nov - 2024 | 28 - Nov - 2024 | 8500 GBP |
|
Dubai , UAE | 3 - Nov - 2024 | 7 - Nov - 2024 | 4987.5 GBP |
|
Paris , France | 3 - Nov - 2024 | 7 - Nov - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 3 - Nov - 2024 | 7 - Nov - 2024 | 8500 GBP |
|
Kuala Lumpur , Malaysia | 10 - Nov - 2024 | 14 - Nov - 2024 | 4750 GBP |
|
Rome , Italy | 10 - Nov - 2024 | 14 - Nov - 2024 | 7300 GBP |
|
Barcelona , Spain | 10 - Nov - 2024 | 14 - Nov - 2024 | 6950 GBP |
|
Zurich , Switzerland | 10 - Nov - 2024 | 14 - Nov - 2024 | 7950 GBP |
|
London , UK | 24 - Nov - 2024 | 28 - Nov - 2024 | 4950 GBP |
|
Madrid , Spain | 24 - Nov - 2024 | 28 - Nov - 2024 | 6950 GBP |
|
Munich , Germany | 24 - Nov - 2024 | 28 - Nov - 2024 | 7900 GBP |
|
Berlin , Germany | 24 - Nov - 2024 | 28 - Nov - 2024 | 7900 GBP |
|
New York , United States | 24 - Nov - 2024 | 28 - Nov - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 24 - Nov - 2024 | 28 - Nov - 2024 | 8100 GBP |
|
London , UK | 3 - Nov - 2024 | 7 - Nov - 2024 | 4950 GBP |
|
Madrid , Spain | 3 - Nov - 2024 | 7 - Nov - 2024 | 6950 GBP |
|
Munich , Germany | 3 - Nov - 2024 | 7 - Nov - 2024 | 7900 GBP |
|
Berlin , Germany | 3 - Nov - 2024 | 7 - Nov - 2024 | 7900 GBP |
|
New York , United States | 3 - Nov - 2024 | 7 - Nov - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 3 - Nov - 2024 | 7 - Nov - 2024 | 8100 GBP |
|
Tokyo , Japan | 24 - Nov - 2024 | 28 - Nov - 2024 | 9750 GBP |
|
Tokyo , Japan | 3 - Nov - 2024 | 7 - Nov - 2024 | 9750 GBP |
|
Milan , Italy | 24 - Nov - 2024 | 28 - Nov - 2024 | 6950 GBP |
|
Milan , Italy | 3 - Nov - 2024 | 7 - Nov - 2024 | 6950 GBP |
|
London , UK | 15 - Dec - 2024 | 19 - Dec - 2024 | 4950 GBP |
|
Madrid , Spain | 15 - Dec - 2024 | 19 - Dec - 2024 | 6950 GBP |
|
Munich , Germany | 15 - Dec - 2024 | 19 - Dec - 2024 | 7900 GBP |
|
Berlin , Germany | 15 - Dec - 2024 | 19 - Dec - 2024 | 7900 GBP |
|
New York , United States | 15 - Dec - 2024 | 19 - Dec - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 15 - Dec - 2024 | 19 - Dec - 2024 | 8100 GBP |
|
Dubai , UAE | 22 - Dec - 2024 | 26 - Dec - 2024 | 4987.5 GBP |
|
Paris , France | 22 - Dec - 2024 | 26 - Dec - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 22 - Dec - 2024 | 26 - Dec - 2024 | 8500 GBP |
|
Istanbul , Turkey | 8 - Dec - 2024 | 12 - Dec - 2024 | 4700 GBP |
|
Bali , Indonesia | 8 - Dec - 2024 | 12 - Dec - 2024 | 8100 GBP |
|
Singapore , Singapore | 8 - Dec - 2024 | 12 - Dec - 2024 | 7500 GBP |
|
Washington , United States | 8 - Dec - 2024 | 12 - Dec - 2024 | 11000 GBP |
|
Kuala Lumpur , Malaysia | 1 - Dec - 2024 | 5 - Dec - 2024 | 4750 GBP |
|
Rome , Italy | 1 - Dec - 2024 | 5 - Dec - 2024 | 7300 GBP |
|
Barcelona , Spain | 1 - Dec - 2024 | 5 - Dec - 2024 | 6950 GBP |
|
Zurich , Switzerland | 1 - Dec - 2024 | 5 - Dec - 2024 | 7950 GBP |
|
Dubai , UAE | 8 - Dec - 2024 | 12 - Dec - 2024 | 4987.5 GBP |
|
Paris , France | 8 - Dec - 2024 | 12 - Dec - 2024 | 6700 GBP |
|
Hong Kong , Hong Kong | 8 - Dec - 2024 | 12 - Dec - 2024 | 8500 GBP |
|
London , UK | 8 - Dec - 2024 | 12 - Dec - 2024 | 4950 GBP |
|
Madrid , Spain | 8 - Dec - 2024 | 12 - Dec - 2024 | 6950 GBP |
|
Munich , Germany | 8 - Dec - 2024 | 12 - Dec - 2024 | 7900 GBP |
|
Berlin , Germany | 8 - Dec - 2024 | 12 - Dec - 2024 | 7900 GBP |
|
New York , United States | 8 - Dec - 2024 | 12 - Dec - 2024 | 10900 GBP |
|
Amsterdam , Netherlands | 8 - Dec - 2024 | 12 - Dec - 2024 | 8100 GBP |
|
Milan , Italy | 15 - Dec - 2024 | 19 - Dec - 2024 | 6950 GBP |
|
Tokyo , Japan | 22 - Dec - 2024 | 26 - Dec - 2024 | 9750 GBP |
|
Tokyo , Japan | 8 - Dec - 2024 | 12 - Dec - 2024 | 9750 GBP |
|
Milan , Italy | 8 - Dec - 2024 | 12 - Dec - 2024 | 6950 GBP |
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Course Syllabus
Course Objectives :
- Key IT service management concepts.
- How ITIL guiding principles can help and organization to adopt and adapt service management.
- The 4 dimensions of service management.
- The purpose and components of the service value system.
- The activities of the service value chain and how the interconnect.
- Know the purpose of key ITIL practices.
- Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
Course Outlines :
- IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
- The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
- The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
- The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
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